Chrissie made the process of buying a new vehicle seamless. She was an excellent communicator, efficient, professional, and truly showed that she cared about finding me the right vehicle. Wonderful experience with a great team!

It was great!

Chrissie is an amazing sale person. She is very knowledgeable about the products that she sells. She is very prompt in following up and was a pleasure to work with She's also very personable and caring. Would buy another car from her in a heartbeat! Serra Cadillac is very lucky to have her as a sales person!

After having terrible customer service and buying experiences at multiple local dealerships, I walked in here nervous to test drive a car and ask questions. Chrissie made it easy and fun. She made me feel comfortable and was extremely knowledgeable. Because of her extensive knowledge, I was able to make the right decision! I am so happy with my purchase!!! This is where I will go from now on and where I will be referring everyone! Thank you so much Chrissie!!!!

I had a great experience with the purchase of my CT5-V. Serra had the spec I wanted and didn't play any pricing games. Mark Blandin made buying out of state, sight unseen as smooth and easy as possible. Once the car arrived (in CA from MI), it was in perfect condition. Mark and the team followed up to ensure I was happy with everything and were very responsive to a few questions I had even after the sale. Would highly recommend them whether you're in Michigan or any other state.

Mike is professional, attentive, and responsive. He made the year long wait tolerable with frequent updates. The final purchase was a delightful experience.

Chrissie Feike is probably the best salesperson I have ever dealt with. She is a MAJOR ASSET to the company, and I already referred her to my friends and family. If I can give her 10 Stars I would! Thank You!!

Wow! Never have I been so well treated. When I first came in, I was greeted by Max. We took a test drive and was very happy with how friendly and customer service oriented he was. The next day, I came back when I had more time. This time Dillon greeted me at the door. I was impressed with how friendly and professional he was---there was no pressure to make a deal. Dillon was the best, along with Max. If you ever need a vehicle, these two are the ones to come and visit. They are amazing. I highly recommend these 2 young gentlemen and Serra Cadillac. I wouldn't go anywhere else. So happy with the experience and for the new to me Cadillac. I don't have to dread car shopping again. Chaz

I had a great experience with the purchase of my CT5-V. Serra had the spec I wanted and didn't play any pricing games. Mark Blandin made buying out of state, sight unseen as smooth and easy as possible. Once the car arrived (in CA from MI), it was in perfect condition. Mark and the team followed up to ensure I was happy with everything and were very responsive to a few questions I had even after the sale. Would highly recommend them whether you're in Michigan or any other state.

Jeff was an extremely well informed sales associate who took the time to explain all the great features of my new Cadillac CT5. Although I haven’t been able to put many miles on it (terrible weather), I am looking forward to some great driving experiences, knowing that even if I forget how some of the features work, Jeff has kept me in his loop letting me know if I need his advice or expertise he will be there if I have any questions or concerns. Thanks again to Jeff Walgrave and his team at Serra Cadillac.

Michael at Serra was great. Kept me informed as to when to expect my vehicle to arrive. Very helpful and personable.

Mark in the service department provided excellent service. Mark was very professional and personal. This is our new go to service department for any needs. Thank you Mark for going above and beyond our expectations.

From the first contact through the final details of the sale Chrissie was personable, knowledgeable and connected without being pushy (which is a HUGE plus for me). We were able to find EXACTLY what I was looking for (they didn't have the interior I wanted on their lot) and it couldn't have been a more beautiful car. I would highly recommend contacting Chrissie Feike for all your automobile needs!

Had an EXCELLENT experience with this dealership. Our salesperson was Christina Feike. She went above and beyond for us. We felt welcomed and were treated very well. A huge thankyou to her. We will MOST DEFINETLY be back to this dealership.

Friendly and timely service, highly recommend!

It was excellent. He LISTENED which is rare when buying a car. It was a great experience not only buying the car I wanted, but the service after the sale has been absolutely outstanding! He is happy to hear from me and answer any questions I might have. I don’t think the words “I don’t know” are in his vocabulary when asking questions. I cannot thank Serra Cadillac enough for having such an excellent employee as Mike Sova!

Mark a Serra Cadillac is a very knowledgeable and polite person. Takes care of my wife's Cadillac like it was his own. Excellent service and kindness. Thank you Mark for your A+ service.

James Scarborough is a great guy to work with

Our contact point, Mark Blodgett set the stage for a very informative visit. Mark is top notch and we look forward to a long trustful relationship.

Mark was very friendly and knew exactly what needed to be done. We had a ntime issue, since we were from out of town and he got mus very timely service.

Wonderful and extremely professional. I live in a different state and wanted to have a car checked out by a mechanic. He sales person took the item to the mechanic and returned it back to the lot after he was finished inspecting it and giving me a report. She was so nice wrote the whole interaction. I would highly recommend this dealership!

Mark Blodgett Cadillac Service Advisor Recent Customer: Anne M. Mark is very accommodating in the scheduling and gets the repair or maintenance accomplished on time each time. I always appreciate his respectful attitude and helpful nature.

Michael Sova (and all personnel) were extremely pleasant, friendly and helpful. The transaction was done quickly and efficiently.

For about a year, I was kind of a tire kicker about buying a Cadillac. Last summer Mike Sova let me test drive a used one, and had me take it for a little drive and to enjoy all the features. I loved it but I wasn't quite ready to pull the trigger. This spring I stopped to look at another used one but it wasn't quite what I wanted. Mike stayed in touch with me. I had inquired on one in transit that was on their website but it was already spoken for. A week or so later Mike contacted me and told me that car was available. I went to see it, no need to test drive that one, and we signed the deal! A beautiful 2022 Cadillac XT5 😃 They gave me a great price for my trade and made everything easy. Mike has checked in with me several times about the car since I picked it up. I also dealt with Chris Brown, whom I had met years ago and was pleasantly surprised to have him assist with the purchase. Big thumbs up fo Serra Cadillac!

Michael was fabulous, he is knowledgeable and worked hard to find the GM incentives that worked best for our situation. Buying a new vehicle in this market is difficult at best, Michael got us into our new Cadillac within 24 hours. Since our purchase, Micheal has followed up with us via e-mail and text to see if we are happy with our new car and to see if we needed any further assistance with the vehicles “techy” accessories. He truly understands what customer service is all about. I would certainly recommend Michael and Serra Cadillac to my friends and family.