Customer Testimonials

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Google Jun 8, 2021

We worked with Jeff, he was knowledgeable, friendly and made the process very easy. Thanks, Jeff!

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Google Jun 7, 2021

Jeffrey Walgrave and his Serra Cadillac Team found a way (that other dealerships did not) for me to transition into a new lease and into a new XT5 that I will truly enjoy driving. He gave me excellent service; a very pleasant purchasing experience. My wife and I will remember this when replacing my wife's vehicle in the future.

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Google Jun 6, 2021

Jeff was extremely friendly, without being pushy, and very knowledgeable about the cars I test drove. This is the first time I have ever bought a Cadillac, as I have driven Mercedes Benz nice the 1980’s. But I really love my new Cadillac! Thanks, Jeff!

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Google May 21, 2021

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Google May 21, 2021

Perfect! Mark Blandin is very professional and knowledgeable! Best customer service around!

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Google May 12, 2021

A great experience at Serra Cadillac. Everything from having the vehicles clean and ready to look at prior to our arrival, to our wonderful salesman, Jeff Walgrave, who went above and beyond in every aspect. The whole process was seamless. Thank you for making it so pleasurable!

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Google May 11, 2021

Jeffery made buying a new car smooth and very convenient. I went to the Traverse City Serra Cadillac dealership an hour before “closing time” on a Friday night. Jeffery didn’t show any concern about the day or time. I was never rushed. He was very knowledgeable and had a respectful approach to professional sales. This hasn’t been my past experiences as a female, purchasing new vehicles at other dealerships. We agreed to finalize the purchase on Monday and Jeffery personally delivered my new Cadillac XT5 to my door, 1+ hours away by the end of the day. He reviewed ...

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Google May 10, 2021

Jeff was very knowledgeable and helpful in our purchase of the ct4 Cadillac we had a great experience

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Google Mar 22, 2021

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Google Mar 22, 2021

Mark was very professional and kept me informed of the issues and completion time. He was great to work with! Too bad we can’t take our BMW to him!

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Google Mar 14, 2021

Mark is always so accommodating with any maintenance I need on my Cadillac!! Excellent service! He goes above and beyond to help me get my car serviced! Definitely the best car service I’ve ever had!

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Google Mar 11, 2021

Mark is always very helpful and accommodating. I might call at the last minute and he gets me in. I only go to Serra for my Cadillac work!

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Google Mar 8, 2021

Mark is always on top of everything and kept me informed on the status of my service. Mark is delightful to work with, very customer oriented.

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Google Mar 8, 2021

I brought my Cadillac in for routine maintenance and Mark was able to diagnose and fix a different issue same day. Always a pleasure doing business with such a great team!

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Google Mar 8, 2021

Mark was professional and very helpful

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Google Mar 5, 2021

Jeneen was fantastic to work with. She was thorough and knowledgeable and thankfully stopped my husband who was driving through the parking lot a couple times "just looking". Thank you Jeneen!

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Google Mar 2, 2021

Mark and the Team did a great job repairing my sons vehicle. Competed almost entirely online. Can’t say anything great about GMC or the local GMC dealer but Serra made the best of a difficult situation!

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Google Feb 27, 2021

Outstanding customer service at Serra. Jeff Walgrave took us through the whole process very efficiently from beginning to end. He is an outstanding employe!

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Google Feb 15, 2021

I LOVE SERRA!!! Mark in the Serra Cadillac building for Maintenance is super friendly. I often go to mark simply because he’s so nice and always keeps me updated on my cars! Leo Cherup at Serra in the used car lot is super amazing. To be fair he’s my friends dad but he’s very honest about what cars to buy and why. I feel very comfortable buying from Leo because I know he won’t lead me in the wrong direction. Highly highly recommend him!!!

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Google Feb 2, 2021

Mark was friendly and efficient. He was helpful and answered my questions completely.

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Google Jan 29, 2021

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Google Jan 16, 2021

Had a very good buying experience with Serra Cadillac of Traverse City. Everyone from office, sales and finance staff were excellent. Would highly recommend our salesman . . . Jeff Walgrave. We had a lot going on so took us a while to purchase. Most sales people are pushy . . but not Jeff. Of course, it was his job to keep checking in with us and giving us updates on the available vehicles . . . but he did it with finesse & patience. Very happy with our purchase and service.

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Google Jan 15, 2021

Outstanding service and a bonus car wash, which she needed, but very happy with this dealership and mark, surprisingly fair priced also

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Google Jan 11, 2021

I had a great experience with the service department during my last visit - Mark the service advisor was very knowledgeable, professional, and friendly. And the tech that completed the replacement of the Cadillac Cue system finished the repair significantly faster than I expected. Thank you guys!

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Google Jan 6, 2021

Mark is a real pro. We couldn't have had a better experience!

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Google Dec 31, 2020

My Salesman Bryce did a great job. I recommend that you ask for him if you want the top of the line customer service

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Google Dec 31, 2020

Mark Blodgett was very accommodating and a pleasure to work with. He helped to adjust schedule dates, took the time to research options and got us taken care of. His friendly attitude and approach made the experience a good one.

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Google Dec 31, 2020

“ As always, Mark was outstanding. The situation with my vehicle was out of his control but he regularly kept me up to date and did everything he could to make me feel better. Mark is a huge asset to Serra Cadillac - TOP NOTCH ALWAYS!! Mark continually goes out of his way to accommodate and deliver the best possible customer service I have ever received from any dealership in 30 years. It is always a pleasure working with him because I KNOW things will be taken care of. In fact, Mark is the only rep I will deal with because of ...

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Google Dec 29, 2020

Above and beyond service!

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Google Dec 28, 2020

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Google Dec 24, 2020

Had a great service experience...vehicle was completed prior to the estimated time, and the Service Advisor was courteous and professional. On my next visit, the wait was minimal, and Mark Blodgett kept me informed of the progress. Very satisfactory experience! Mark was very gracious on a subsequent visit. He even made a recommendation which I appreciated. On another note, Mark Blandin, Sales Advisor, has assisted me on 3 occasions, and has always taken care of whatever was required for me to have a very pleasant experience.

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Google Dec 9, 2020

My experience was excellent, they were very responsive to my issues and kept me informed through the entire process.

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Google Nov 23, 2020

Great professional service !

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Google Nov 21, 2020

Marc gave me a good estimate for the cost and met the timing he estimated. What more can you ask?!!

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Google Nov 5, 2020

As always Mark is 100% customer focused. Mark will exceed your exceed your expections. tom

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Google Oct 25, 2020

I would highly recommend Mark Blandin. He is yhe best! We've been looking to purchase a vehicle for months&couldn't decide on which on.We decided on the Cadillac XT6&couldn't be happier with ohr choice. Mark has been extremely patient,helpful&very knowledgeable&friendly. I already recommended him to my friends.Will come back to buy from him with confidence.

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Google Oct 1, 2020

High customer satisfaction, honest, efficient, caring, and not high pressure. If you want a wonderful experience, Serra Cadillac is the place to look, and ask for Stacey! Not only is the sales department wonderful to work with, so is the service department. I highly recommend Serra Cadillac of Traverse City.

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Google Sep 26, 2020

Nice place. Well organized.

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Google Sep 24, 2020

Mark is great to work with. He knows his product and is always accommodating. It's great to be back in a Cadillac and working with Mark and the Serra team!

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Google Sep 23, 2020

Mark Blodgett, Cadillac Service Advisor Excellent service. On time & service performed within estimated time allowance.

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Google Sep 20, 2020

Mark Blodget Service Manager at SERRA CADILLAC in Traverse City MI...was very thorough and professional while getting me ready for service on my SRX. I waited in Showroom and my work was done in a timely matter. On my way. I would recommend Bob Blodget highly for all my Cadillac needs. I hope you have the same experience I had this last visit...

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Google Sep 13, 2020

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Google Sep 12, 2020

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Google Sep 5, 2020

I had an excellent experience with Mark at Serra Cadillac. He was very insightful into the problems I had, explained the process to correct them and the work was done rapidly. It was a very productive experience with Mark.

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Google Sep 2, 2020

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Google Aug 20, 2020

Excellent customer service! Would definitely recommend!!

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Google Aug 17, 2020

Mark is always very professional, friendly, and helpful. He was in a difficult position as it took over three weeks to finish servicing my car - two weeks after the parts came in because the service repair area was very shorthanded.

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Google Jul 28, 2020

Many thanks to Mark Blodgett ! Mark has always been prompt in returning phone calls. He gets you in for service ASAP and makes sure he has a happy customer when they leave. Recently Mark discovered an extended warranty on a costly item on my Cadillac SRX. He ordered the part and I had an appointment to replace it with a few days. Thanks again, Mark!

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Google Jul 23, 2020

Mark was very helpful and courteous. Work was done as promised.

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Google Jul 23, 2020

Friendly, well-informed on the type of vehicle I was looking for, worked with us on buying options and made the sale happen in a timely fashion! I appreciate no pressure sales.

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Google Jul 23, 2020

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Google Jul 17, 2020

The sales representative I worked with was very kind and attentive. He worked quickly and appeared to be sincere. I would return to this dealership in the future to revisit a possible new purchase.

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Google Jul 11, 2020

I have been purchasing vehicles from Serra Traverse City for a number of years. I could not be happier with our salesman and the entire sales experience. We continue to use Serra service as they are extremely accommodating and the service is always first rate.

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Google Jul 3, 2020

Mark Blodgett was incredibly patient, professional and helped solve my car’s issues, taking time to explain what was occurring and why and then giving me options for repair. There was no pressure, as sadly I have experienced at other places, and this professionalism and honesty ensures I will be a repeat customer. Mark is a real asset to Serra Cadillac of Traverse City and his calm, honest and professionalism is very appreciated.

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Google Jun 27, 2020

Mark Blodgett, as well as everyone at Serra Cadillac, was very helpful in resolving all my service requests. I appreciate the fact that all staff wore a mask while dealing with me, also. They obviously care about the health of their customers and employees.

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Google Jun 27, 2020

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Google Jun 22, 2020

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Google Jun 19, 2020

Justin made my experience quick, easy, and relaxed. He was incredibly patient, and helped me find the best car and payment plan. I couldn’t recommend the staff at Serra any higher!

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Google Jun 18, 2020

Courtesy, informative and professional service.

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Google Jun 18, 2020

Became acquainted with Serra of Traverse City when we purchased our 2016 Subaru Outback (her name is Martha...Martha-roo...). This dealership is, without a doubt, the BEST car dealership we've ever done business with. Service is always the very best - whether it's sales, routine maintenance or warranty work. The men and women who work here, in all departments, have always delivered a very high standard of customer and vehicle service.

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Google Jun 16, 2020

This was my first time dealing with Mark.I could not have been treated better.I was pleasantly surprised to find my car washed and vacumned when I picked it up. A+++ service!

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Google Jun 16, 2020

Excellent customer service.

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Google Jun 14, 2020

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Google Jun 14, 2020

Sales and Service representatives seem eager to do business and to satisfy the customers. I would recommend Serra Subaru to anyone.

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Google Jun 12, 2020

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Google Jun 10, 2020

I was very impressed with Serra Subaru and also with my salesman Bill Dykstra. Bill took the time to answer my questions and provide information I hadn't even thought of leaving me feeling informed and confident in my purchase. I will definitely recommend Serra Subaru and Bill to my friends and family. Thank you!

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Google Jun 10, 2020

Breana Johnson, Service Advisor at Serra Subaru, Traverse City, MI, gave me a great amount of information re my car upon which I could make a decision. Arthur O Van Eck

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Google Jun 8, 2020

Dani In Subaru Service provides a great customer experience. She went above and beyond to get me in right away and even get upcoming scheduled work done on the same day!! She communicated often and made sure my car was ready on-time. Definitely ask for Dani!

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Google Jun 8, 2020

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Google Jun 7, 2020

Daniela is great. I really like that you get the same rep every time. She is always happy to see me (even though I can be a little difficult) and always takes great care of me.

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Google Jun 4, 2020

always very helpful and professional

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Google Jun 3, 2020

Great job, made me a nice deal.John did a awsome job

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Google Jun 2, 2020

We are return customers of Serra. Justin Vollmuth sold us our second (and first) Subaru and did a great job. Very personable and professional, we would not hesitate to recommend him to family and friends.

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Google Jun 1, 2020

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Google May 30, 2020

Tim is the best kind of car salesman. Experienced, knowledgeable and not pushy. He is good at finding the perfect car for your needs.

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Google May 30, 2020

Service Advisor Dani is great to work with. She has always been cheerful, helpful and professional.

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Google May 28, 2020

What a great experience at Serra Subaru in Traverse City! Worked will Bill Dykstra and he did an outstanding job helping us with our new car purchase.

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Google May 27, 2020

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Google May 25, 2020

Absolutely outstanding service in all respects. Been dealing with this Subaru dealer for years and service is always the best.

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Google May 25, 2020

Great service. No issues. Went as expected

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Google May 24, 2020

Very positive! Daniela was knowledgable, professional, and helpful! Super working with her!

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Google May 24, 2020

The whole experience was great. Justin made it super easy and was very prompt with answers etc. Would buy another car from him without question. Jeff was also extremely helpful.

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Google May 23, 2020

Sean has been very helpful in our purchase of a new vehicle during this pandemic time. He kept us updated through emails and texts., and made it as simple as possible with coming to see the 2020 Outback, and explaining the process. Always respectful with wearing a face mask and social distance. This was our 2nd experience with Sean and he is an exceptional salesman, looking out for his customers with friendliness.

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Google May 22, 2020

We have bought many cars and our experience with Stacey was top notch. We enjoyed the process and he really paid attention to what we were looking to find at the price we could manage and he made it happen. Huge thanks to Stacey. We are so happy with our new Cadillac CT5 with all the special features.

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Google May 22, 2020

Mark is an excellent service advisor, always polite and upfront!! Thank you Team Serra you are appreciated!!!

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Google May 19, 2020

Dani, Carl and the entire Serra Subaru service crew do excellent job. I couldn't be more pleased.

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Google May 19, 2020

Nicole was very professional, answered all my questions, followed up in a timely manner. Nicole was easy to work with and made me feel at ease throughout the purchase of the Subaru Crosstrek. Thank you for the pleasant experience. RB

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Google May 18, 2020

Dani is simply the Best!!! She was on top of my issue and resolved it immediately . She is A great asset to your dealership!! Thank You Dani, Gary Beulah, Michigan

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Google May 17, 2020

fast, efficient, made drop off and pick up easy, kept me informed while it was in service. Free rental car let me go home while it was worked on. My questions taken care of quickly and to my satisfaction.

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Google May 17, 2020

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Google May 17, 2020

In light of the virus, I’d say it was a good experience overall. My relationship with Tim started a few months back during a service visit. He treated me well then and has continued to do so throughout the purchase process. I wouldn’t hesitate to recommend Tim to anyone looking to acquire a Subaru.

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Google May 16, 2020

Joel Shooks was/is informed and enthusiastic about the vehicle. Had a slight issue with the paperwork and Joel had it corrected swiftly and ready to go on time.

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Google May 14, 2020

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Google May 12, 2020

Dani is always very friendly, helpful and extremely knowledgeable. I would always recommend her.

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Google May 12, 2020

Daniela greeted me as I enter the building. Asked me what I wanted done. I replied oil change. She immediately informed me that with every oil change we rotate the tires. I asked how long it would take she said 45 minutes. My Subaru Outback was done in 40 minutes. I was on the road to visit my grandkids!!! Thank you Daniela for the great prompt service🙏🏻 Will be back for my next visit 👍🏻

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Google May 5, 2020

At first it was quite negative - having to pay for a software update. Updates should be free. Dani fixed it.

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Google Apr 29, 2020

I love Serra TC. Dani in the service department is awesome. Always worth the drive from Lake.

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Google Apr 26, 2020

My service was completed properly and on-time. I was impressed that Daniela was wearing a mask, before they were required, to help ensure the safety of her customers. Despite all the restrictions, I was treated well and happy with the service.

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Google Apr 24, 2020

It was great. He understood what I wanted ie: my budget, etc. Very pleased with him. I went in with the intention of buying a 10K used car and left with a brand new Subaru with a payment I was comfortable with. And he's a really nice guy!

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Google Apr 20, 2020

Daniela has been our point person on several occasions and she's been very prompt, thorough and knowledgable. We highly recommend Daniela and have done so with a couple friends who own Subarus.


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